Refund Policy

Refund Policy

Refunds will be given in the event of a payment being made in error or if an overpayment has been on your account. If you believe a refund should be provided then please send written (email, letter or phone) confirmation within 7 days of making your payment. This communication must include your Full Name and Address, Universal Account Number, Vehicle Registration, WorldPay Transaction Number, Payment Amount, Payment Type and reason for the refund request. Refund requests can be sent to:



1 Murchison Park
Stirling Road
FK16 6AY

If you wish to discuss a refund request in more detail then please call us on:

01786 842222